15 New Jobs Posted Today.
univ_new_hampshire.jpg

Collections Specialist

Job Description

Operating Title

Collections Specialist

Long Classification Title

Senior Business Services Assistant

Campus Location

Keene

Department

KSC Student Accounts

Summary of Position

Keene State College invites applications for a Collections Specialist to provide payment options and problem resolution to students/borrower in compliance with federal/state regulations and institutional policies and procedures in an attempt to collect balances from delinquent student accounts.

This is a year-round, 37.5-hour week position, hybrid opportunity available, but must be able to commute to Keene as needed.

Acceptable minimum level of education

HS or equivalent

Acceptable minimum years of experience

2 years

Additional Job Information

Applicants should be prepared to upload the following documents when applying online:
  • Letter of application
  • Resume
  • Contact information for references
Application Deadline: Review of applications to begin immediately and will continue until the position is filled or otherwise closed at the College’s discretion.

Posting Number

PS4866FY25

Other minimum qualifications

  • 2 years of successful collections experience
  • Knowledge of federal regulations concerning collections and financial aid
  • Proven communication and problem-solving skills
  • Strong negotiation skills
  • Exceptional interpersonal and customer service skills
  • Detail oriented
  • Proven organizational, analytical and time management skills
  • Ability to manage multiple priorities and tasks
  • Ability to work independently, as well as, collaboratively to solve problems
  • Proficient in Microsoft Suite applications

Additional Preferred Qualifications

  • Collection experience in a higher education environment
  • Experience with Colleague
  • Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including theability to speak a second language or to bring a multicultural perspective to the campus.

Salary Information

Salary is commensurate with experience, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position falls within the Keene State College Administrative Staff Association (KSCASA).

Quicklink for Posting

https://jobs.usnh.edu/postings/63148

Percent Time Information (FTE)

.94

Grade

11

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire, and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events,and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit:https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.

Posting Date

09/18/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

  • Analyze and attempt to resolve complex financial problems for students/borrower and provide financial counseling
  • Review and institute collection procedures on accounts, including making contacts and conducting research to resolve account issues
  • Coordinate collection of assigned loan program(s) i.e. Keene Tuition loan
  • Counsel and assist students/borrowers with repayment options of past due overdue accounts
  • Oversee outsourcing accounts to collection agencies and maintaining records as required
  • Assure compliance with Federal regulations for assigned loan program(s); manage and verify student/borrower exit counseling in compliance with Federal regulations; assist with the audit of loan program
  • Manage use of outside collections agencies and evaluate their performance
  • Maintain records and reports as required
  • Review, update, make recommendations for improvement in departmental policies and procedures
  • Provide courteous, accurate, efficient customer service, in person, via telephone and via email. Respond to all inquiries using all forms of communication
  • Process financial transactions, which may be varied internal and/or external funding sources. Utilize computerized financial accounting system, relevant financial transactions, procedures and general account, business practices and procedures, assuring adherence to standards
  • Maintain confidentiality in communicating sensitive information and confidential matters
  • Adhere to and enforce all Federal, USNH, KSC and Student Accounts policies.
  • Perform other related duties as assigned.

*Please mention you saw this ad on LGBTQinCareers.*

Apply Now

Be Seen By Recruiters at the Best Institutions

Create a FREE Profile to be Seen!

Want to stand

Unlock Your Potential in LGBTQ-Friendly Workplaces.®